ck44co Privacy Policy

1.1 Information You Provide Directly

When you register with ck44co or use our services, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and contact details
• Username and password provided at account creation
• Identity verification document details (national ID number, etc.)
• Financial transaction information (bKash, Nagad, Rocket account numbers)

1.2 Automatically Collected Information

When you access our platform, certain information is collected automatically:

• IP address and device information
• Browser type and operating system
• Gaming activity logs on the platform (bets, wins, losses)
• Session duration and usage patterns
• Information collected through cookies and similar tracking technologies

1.3 Information Received from Third Parties

We may sometimes receive transaction-related information from third-party services (such as payment processors) — solely for the purpose of verifying financial transactions and preventing fraud.

ck44co uses your information for the following legitimate purposes:

• Account Management: Completing registration, confirming login, and maintaining account security.
• Identity Verification: Confirming age and identity in accordance with applicable regulations (particularly 21+ age verification).
• Financial Transactions: Processing deposits and withdrawals via bKash, Nagad, and Rocket.
• Customer Support: Providing assistance via live chat and email.
• Security and Fraud Prevention: Detecting suspicious activity and ensuring platform security.
• Responsible Gaming: Monitoring gaming behaviour and helping set limits when needed.
• Platform Improvement: Analysing user experience to improve service quality.
• Legitimate Communications: Keeping you informed about promotional offers, bonuses, and important updates.

ck44co does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

3.1 Service Providers

Payment processors (bKash, Nagad, Rocket), identity verification services, and technology infrastructure providers who deliver services on behalf of ck44co may access relevant information for defined purposes. These parties operate under strict confidentiality agreements.

3.2 Legal Obligations

We may be required to disclose information to comply with applicable laws in Bangladesh, court orders, or directives from regulatory authorities.

3.3 Business Restructuring

In the event of a merger, acquisition, or transfer of assets involving ck44co, user information may be transferred to the new entity — while maintaining the same standards set out in this Privacy Policy.

3.4 With Your Consent

Outside of the circumstances listed above, we will not share your information with any other party without your explicit consent.

ck44co follows industry-standard technologies and processes to protect your information:

• SSL Encryption: 256-bit SSL encryption is used for all data transmissions, keeping your information secure in transit.
• Secure Servers: Personal and financial information is stored in encrypted databases.
• Access Controls: Only authorised personnel may access your information, and only for specified purposes.
• Regular Audits: Regular system audits are conducted to identify security vulnerabilities.
• Two-Factor Authentication: An additional verification layer is used to protect your account.

However, complete security cannot be guaranteed when transmitting information over the internet. Keep your account password confidential and notify us immediately if you notice any suspicious activity.

ck44co uses cookies and similar tracking technologies to improve platform functionality and personalise the user experience.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and for core platform functionality.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Help improve the service by analysing platform usage.

5.2 Cookie Controls

You can manage or delete cookies through your browser settings. However, disabling essential cookies may prevent you from using certain platform features. For detailed information on managing cookies, refer to your browser's help section.

ck44co retains your information only for as long as necessary:

• Active Accounts: Full information is retained while the account remains active.
• Closed Accounts: Even after an account is closed, information required to meet legal obligations may be retained for a specified period.
• Financial Records: Transaction information is kept for the period required under financial regulations.
• Analytics Data: Anonymised analytics data is deleted after a defined retention period.

As a ck44co user, you have the following rights:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: Under certain conditions, you may request that your personal information be deleted (however, it may not be possible to delete all information due to legal obligations).
• Right to Restrict Processing: You may request that the use of your information be limited for specific purposes.
• Right to Object: You may object to marketing communications.
• Right to Data Portability: Where applicable, you may request your information in a structured format.

To exercise these rights, please contact our support team. We will respond to your request in a timely manner in accordance with applicable regulations.

ck44co strictly refrains from providing services to persons under the age of 21. We do not knowingly collect any personal information from minors.

An age verification process is followed at the time of registration. If we become aware that information from a minor has reached us for any reason, we will delete it immediately and close the associated account.

If you suspect that a minor is using our platform, please email [email protected] immediately.

The ck44co platform may integrate software from game providers (such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming). These third parties have their own privacy policies and are solely responsible for their own data processing.

Payment services — bKash, Nagad, and Rocket — process transaction information under their own privacy policies. The ck44co Privacy Policy does not apply to these external platforms.

ck44co may update this Privacy Policy from time to time. For significant changes, we will notify you in the following ways:

• By displaying a notice on the platform
• By sending a message to your registered email address
• By updating the "Last Updated" date on this page

Continued use of the platform after any changes will be considered your acceptance of the updated Policy. We recommend visiting this page regularly.

As part of ck44co's responsible gaming policy, we analyse your gaming activity data to identify problematic gaming behaviour at an early stage. Information collected for this purpose:

• Is used for your protection, not for marketing
• Helps suggest voluntary limits or breaks when needed
• Is not shared with third parties

To learn more about responsible gaming, visit our Responsible Gaming page.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. Our data protection team will review your request in a timely manner.

We generally aim to respond to your request within working days. For urgent security matters, immediate assistance is available through live chat.